Return, Exchange & Refund Policy

Tissue products are hygiene items, so returns are accepted only in the specific situations listed below. This policy applies to all orders placed on amzktissues.com, whether paid online or by Cash on Delivery.

You may request a return or exchange within 7 days of delivery if:

• The product arrived damaged, torn, wet or tampered with.
• You received a wrong product, wrong pack size (1 / 4 / 8) or an incomplete order.
• The product has a manufacturing defect (ply separation, cutting or packing fault).
• The item is unopened, unused and in its original sealed packaging with all labels intact.

• Packs that have been opened, used or partially consumed (for hygiene and safety reasons).
• Requests raised more than 7 days after delivery.
• Products damaged due to misuse, improper storage, moisture or mishandling after delivery.
• Items purchased from other marketplaces — please raise the claim on that platform.
• Free gifts, promotional items and customised or bulk B2B orders, unless faulty.

1. Email support@amzktissues.com or WhatsApp us at +91 8073 542 570 within 7 days of delivery.
2. Share your order number, registered phone number and a short description of the issue.
3. Attach clear photos or an unboxing video of the product, the outer packaging and the shipping label.
4. Our team reviews the request and responds within 48 working hours with the next steps.

Where a reverse pickup is available at your pincode, we arrange it at no cost for damaged, defective or wrong items. If pickup isn't serviceable, we may ask you to self-ship; the courier charges are reimbursed to you after verification. For change-of-mind returns on unopened packs, return shipping is borne by the customer.

Exchanges are offered for the same product, an alternate pack size or another item of equal value, subject to stock availability. Replacements are dispatched within 2–3 working days of the returned item passing quality inspection. If the item is out of stock, we issue a full refund instead.

• Refunds are approved after the returned item passes a quality check (typically 2–3 working days from receipt).
• Online payments are refunded to the original payment method within 5–7 working days of approval.
• Cash on Delivery orders are refunded by bank transfer / UPI within 5–7 working days once you share the account details.
• Shipping charges, if any, are refunded only when the return is due to a damaged, defective or wrong item.
• The exact credit date depends on your bank or payment provider.

Orders can be cancelled free of charge any time before dispatch — email or WhatsApp us with your order number. Prepaid orders cancelled before dispatch are refunded in full within 5–7 working days. Once an order is shipped it cannot be cancelled, but you may refuse delivery or raise a return under this policy.

support@amzktissues.com·Contact page·FAQ

AMZK Tissues, Bellary, Karnataka 583101, India. Policy last updated 27 August 2026.